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Tawzi3

Support

A question about the Tawzi3 app or the back-office? We are here to help.

Write to us

E-mail: contact@hirodots.com
Tell us your company's name, your account's phone number, your phone (model, iOS or Android) and what you were doing when the problem occurred. A screenshot helps a lot.
Never send us your password.

The app is in French. Main screens: Connectez-vous (sign in), Choisir un espace (choose a company), Tournée du jour (today's round, delivery driver), Ma journée (today's visits, pre-sales rep), Mon compte (my account).

Frequently asked questions

How do I sign in?

In the app, enter your account's phone number (for example 0661 24 18 07 or +213 661 24 18 07) and your password, then choose your space (your company) on the “Choisir un espace” screen. The app opens the delivery or pre-sales space according to your role.

Accounts are created by your company's director in the back-office (Utilisateurs & rôles). There is no public sign-up. The back-office (admin.tawzi3.app) uses the account's e-mail address.

I forgot my password

Ask your director: they give you a temporary password from the back-office (Utilisateurs & rôles › Réinitialiser le mot de passe). Sign in with it, then choose your own password in Mon compte › Modifier le profil › Changer le mot de passe (at least 8 characters). Reset by SMS is not available yet.

“Too many attempts” when signing in

After 5 wrong passwords within 15 minutes, sign-in to that account is paused for a few minutes to protect it. Wait for the time shown and try again, or ask your director for a temporary password.

Why does the app ask for my location?

To draw the route to your customers, time-stamp deliveries and visits, and let your management follow the progress of the day. Location is only used during a round in progress or a day of visits, while the app is open (never in the background), and it is deleted after 30 days.

You can refuse or withdraw the permission in your phone settings (iOS: Settings › Tawzi3 › Location; Android: Settings › Apps › Tawzi3 › Permissions). The app remains usable, without routing from your position. Details in the privacy policy.

What if I lose network coverage?

An internet connection is needed to record a delivery, a payment or an order. If the network drops while sending, try again when it is back: each operation carries a unique identifier, so it is never recorded twice (no double delivery, no double payment). Positions taken during a network drop are sent when the network is back.

Face ID, fingerprint

Quick unlock is optional. It is handled by your phone: Tawzi3 receives no biometric data. It is offered after sign-in (“Déverrouillage rapide” screen); you can decline it.

Are shelf photos uploaded?

Not for now: photos taken during a shelf check stay on your phone.

I don't see my round or my route sheet

Today's round (delivery driver) and today's route sheet (pre-sales rep) are prepared in the back-office by your supervisor or director. Check you are in the right space (otherwise sign out and choose the other company on “Choisir un espace”), then contact your management if nothing is planned for today.

How do I delete my account?

See the Delete an account page.

App